Help Center
Find answers to common questions about orders, delivery, and payments.
Frequently Asked Questions
Q.How fresh is the chicken?
Our chicken is freshly processed every morning and delivered within hours. We follow a strict cold chain to maintain freshness. We guarantee no frozen chicken.
Q.What are your delivery timings?
We deliver from 6 AM to 9 PM daily. You can choose a delivery slot during checkout. Most orders are delivered within 30-60 minutes.
Q.How do I check if delivery is available at my location?
Enter your 6-digit pincode on our homepage or click 'Set Location' in the navigation bar. We'll instantly tell you if we deliver to your area.
Q.Can I cancel my order?
Yes, you can cancel your order before it moves to the 'Processing' status. Go to My Orders and click 'Cancel Order'. Refunds are processed in 5-7 business days.
Q.What if I receive a wrong or damaged item?
Please take a photo and contact us within 2 hours of delivery via WhatsApp at +91 70447 91213 or email hapyfarmhalal@gmail.com. We'll resolve it immediately.
Q.How do I get free delivery?
Orders above ₹299 qualify for free delivery. A delivery fee of ₹29 applies to orders below ₹299.
Q.What payment methods do you accept?
We accept UPI, debit cards, credit cards, net banking, and wallets through Razorpay. All transactions are SSL-encrypted and secure.
Q.Is the chicken hygienically processed?
Yes! We follow strict hygiene standards and conduct regular quality checks at our processing facilities.
Still Need Help?
Our support team is available 7 days a week, 8 AM–9 PM